This exchange and return policy is valid as of July 2023.
If you are not satisfied with the product or have changed your mind about your purchase, you may request an exchange or return within 7 days from the date you receive your order at your address.
If you wish to request an exchange, the product must be in perfect condition, with no signs of use, meaning it must be in the same condition as when you received it. In addition, the item must be returned in its original packaging.
Send an email to [email protected] with your full name, order number, and reason for the exchange. You will receive further instructions from our team with the necessary information to proceed.
If you change your mind after the purchase, you may also return your order within 7 days from the date you receive the order at your address.
Send an email to [email protected] , including your full name and order number.
You will receive your refund within 30 days from the date we receive the returned products. The refund will be issued using the same payment method selected at checkout. There will be no additional cost to receive the refund.
According to Brazilian consumer law, in the case of products with manufacturing defects, you have the right to request a return within 30 days from the date you receive the order at your address.
Send an email to [email protected] , including your full name, order number, and details about the manufacturing defect (description with photos or videos).
We will analyze your case within 30 days from the date we receive the returned products. The refund will be issued using the same payment method selected at checkout. There will be no additional cost to receive the refund.
In accordance with Brazilian Consumer Protection Law, the return shipping costs for products returned due to change of mind or manufacturing defects will be covered by our store through a reverse logistics process.
After your exchange or return request is approved, you will receive a shipping authorization code by email. You must take the package to a Correios agency to ship the product.
We do not cover packaging costs, so we recommend using the original packaging (if it is not damaged) or a suitable box that protects the items during transportation.
If you have any questions about our exchange and return policy, please contact us at [email protected]
